Every week, a business somewhere rolls out an AI tool and calls it a strategy. A chatbot appears on a website. Copilot gets deployed tenant-wide. A workflow gets “AI-enhanced.” And six months later, adoption is flat, staff are frustrated, and leadership is wondering what went wrong. What went wrong is that nobody asked the right…
OPINION If you spend a few minutes listening to today’s discussions about artificial intelligence and other emerging technologies, you’ll hear a familiar promise: these innovations will create unprecedented abundance, allowing people to work less or even not at all. This vision is appealing, but it isn’t new. History shows us that while new technologies often…
There’s a breathless push toward AI adoption right now, but most organizations have more foundational problems to resolve first: AI doesn’t fix those; it only amplifies them. AI implementation done well is to play the long game; however, most organizations treat it like a sprint to the finish line. Companies are more likely to realize…
